Refund Policy

Try it free first

unstem.me has a free plan with a daily quota and no card required. We recommend using it before you subscribe, so you can hear the quality on your own tracks and decide whether a paid plan is worth it.

14-day refund

If you are not happy with a paid plan, reach us through the contact form on unstem.me within 14 days of the payment and we will refund it in full. You do not have to explain why. The refund goes back to the payment method you used, and usually takes 5 to 10 business days to appear, depending on your bank.

This applies to your first payment on a plan, and to a yearly renewal. For monthly renewals after the first payment, see below.

Renewals

Paid plans renew automatically until you cancel. If a renewal caught you by surprise and you have not used the Service in that new period, contact us and we will refund it.

To avoid a renewal, cancel before the period ends. You can cancel at any time from your account settings, and you keep full access until the end of the period you already paid for.

How to cancel

Open your account settings on unstem.me and use “Manage subscription”. Cancelling is immediate and takes effect at the end of the current period — there is nothing to email us about, and we never make you talk to someone to leave.

Statutory rights

If you live in the European Union or the United Kingdom, you have a legal right to withdraw from a purchase within 14 days. Our policy above gives you at least that. Nothing here limits any consumer right you have under the law of your country.

Who processes the refund

Payments for unstem.me are handled by Paddle, which acts as the merchant of record. Refunds are issued through Paddle and appear on your statement from the same name as the original charge. You can contact us through the contact form on unstem.me and we will arrange it.